1. Introduction
Dimba ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel platform, portal, mobile applications, and related services—including those offered in connection with AFCON 2027 and travel across Tanzania and East Africa.
By using Dimba, you consent to the practices described in this policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect information that you provide directly, that we obtain automatically, and that we receive from third parties.
Account & Profile Data
- Email address and password
- First and last name
- Phone number and country code
- Profile photo (avatar)
- Nationality and traveler type
- Username and bio (for community features)
Identity Verification (KYC)
- Passport number, country, issue and expiry dates
- e-Visa details and documents
- National ID (e.g., NIDA) where applicable
- Document photos (passport data page, visa, selfie)
- Biometric data (face template) for verification
- Proof of address
Travel & Itinerary Data
- Itineraries, trips, and saved items
- Travel preferences (style, interests, budget, dietary needs)
- Entry declarations and border compliance information
- Welcome passes and travel documents
Payment & Wallet Data
- Payment method details (stored securely via our providers)
- Transaction history and wallet balances
- TES (Tourism Levy) compliance records
Location & Device Data
- GPS coordinates (for listings, emergency services, transport)
- Device information and identifiers
- IP address and approximate location
Communications & AI Interactions
- Messages and chat logs with our AI assistant
- Query history and personalization preferences
- Email and push notification preferences
- Scheduled messages and templates
Emergency & Safety Data
- Emergency contacts
- SOS incident reports and location at time of incident
Provider & Business Data (for service providers)
- Business name, type, and registration details
- Licenses and verification documents
- Payout account information
- Listings, bookings, and reviews
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Verify your identity and process travel documents
- Process payments and manage your wallet
- Personalize itineraries, recommendations, and AI assistance
- Send transactional emails (verification, bookings, alerts)
- Respond to emergencies and safety incidents
- Comply with legal obligations and border/entry requirements
- Detect and prevent fraud and abuse
- Analyze usage to improve our platform
- Communicate with you about updates and offers (with your consent)
4. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA) or UK, we process your data based on: (a) your consent; (b) performance of a contract with you; (c) our legitimate interests (e.g., security, fraud prevention); or (d) compliance with legal obligations.
5. Data Sharing & Third Parties
We may share your information with:
- Service providers: Payment processors, cloud hosting, identity verification (e.g., Smile Identity, Onfido), email and notification services
- Authorities: Border agents, law enforcement, or government bodies when required by law or for entry compliance
- Travel partners: Providers of listings, transport, and experiences you book through our platform
- Legal requirements: When necessary to protect rights, safety, or comply with applicable law
We do not sell your personal information to third parties.
6. Data Security
We use industry-standard measures to protect your data, including encryption in transit and at rest, secure authentication, and access controls. Sensitive data such as biometric templates and payment details are handled with additional safeguards. Despite our efforts, no system is 100% secure; we encourage you to use strong passwords and keep your account secure.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. We may retain certain information longer to comply with legal obligations (e.g., tax, anti-fraud), resolve disputes, or enforce agreements. Identity verification and transaction records may be kept for regulatory compliance.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data (subject to legal retention)
- Restrict or object to certain processing
- Port your data in a machine-readable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at the details below. We will respond within the timeframe required by applicable law.
9. Cookies & Tracking
We use cookies and similar technologies to maintain sessions, remember preferences, analyze usage, and improve our services. You can manage cookie preferences in your browser settings. Essential cookies are required for the platform to function.
10. International Transfers
Your data may be processed in Tanzania, East Africa, and other countries where our service providers operate. We ensure appropriate safeguards (e.g., standard contractual clauses) when transferring data outside your country of residence.
11. Children's Privacy
Our services are not intended for users under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may also notify you by email or in-app notice. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions, to exercise your rights, or to report a concern, please contact us:
- Email: privacy@dimba.com
- Data Protection: dpo@dimba.com
- General Inquiries: support@dimba.com
Dimba – Your ideal travel companion for AFCON 2027 and beyond.